How to request deletion
Signed-in users can start in the Nakshatra app: open Profile, then
Legal & account, then Delete Account. The app asks you to type
DELETE, acknowledge retention exceptions, acknowledge the separate subscription-cancellation
warning, and then creates a deletion request with a reference code and status.
If you cannot access the app, email
support@nakshatra-app.com
with the subject line Nakshatra Account Deletion Request so support can help verify the
account and start or locate the request.
Information to include
- The email address used for your Nakshatra account.
- Your deletion reference code, if the app already created one.
- Your platform: iOS, Android, or both.
- Whether you also want data export help before deletion.
- Any active subscription status you want support to consider while helping you.
Do not send your password, full payment card details, private keys, or sensitive identity documents unless
support specifically requests a safer verification method.
Export before deletion
If you want a copy of your Nakshatra account data before deletion, request export help before the deletion
request is processed. Export is support-routed; automated export downloads are not currently available.
Some provider-held records, payment records, security logs, backups, or records outside Nakshatra's direct
product database may not be included in a support export.
What deletion is expected to cover
After verifying the request, Nakshatra is expected to delete or de-identify account and profile data that
is no longer needed to provide the service. The request workflow records and tracks the request first,
then support review handles deletion processing. This may include account records, birth profile details,
birthplace/timezone/location records, Kundali and chart data, Ask conversations, saved insights, reports,
remedies/check-ins, goals, journal entries, bonds, notification preferences, and related app records where
deletion is technically and legally available.
Deleted content may not be recoverable after processing begins or completes. Do not submit a deletion
request unless you are ready for account and saved-content access to be removed where deletion is
completed.
Subscription note
Deleting a Nakshatra account may not cancel an App Store or Google Play subscription. If you have an active
subscription, cancel it separately through the Apple or Google account used for purchase. Store billing,
renewal, refunds, taxes, and payment methods are handled by the app stores, not by the in-app deletion
request.
Processing time
Processing starts after account verification. Timing may vary based on account status, subscription
records, processor limitations, backup systems, support volume, and legal or security review needs. The
app shows the current status and reference code when a request is created in the app.
Retention exceptions
Some data may be retained when required for payment evidence, fraud or security prevention, support,
audit, legal, accounting, dispute, backup, compliance, or processor/store limitations. Store-managed
purchase records may also remain with Apple, Google, or RevenueCat according to their systems and
policies.